Privacy policy
Last updated: January 30, 2026
1. Introduction
Oascent is committed to developing and providing innovative robotic products and services. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you, as an individual user ("user" or "you"), use our robotic hardware products ("devices"), accompanying mobile applications ("App"), official website ("website"), and related services (collectively referred to as "services"). Please read this policy carefully before using our services. By using our services, you acknowledge that you understand and agree to our processing of your personal information in accordance with this policy.
2. Information We Collect
The information we collect depends on how you interact with us and includes the following categories:
Information You Provide Directly
Account and Profile Information: Information you provide when creating an account, such as your name, email address, phone number, and password. Device Registration Information: Information provided when activating or linking your robotic device, including the device serial number and proof of purchase. Communication Content: Information you actively submit to us through customer service channels, user feedback, surveys, etc.
Automatically Collected Information During Service Use
Device Operation Data: To ensure the proper functioning of the device and provide core features, we collect operational status, performance logs, error reports, firmware versions, battery levels, task execution records, and more. App and Website Usage Data: Behavioral data collected while you use the App or browse the website, including IP address, device identifiers (e.g., IMEI, Android ID), browser type, operating system, access time, time spent on pages, clickstream data, and usage records of features within the App. Sensor and Environmental Data: To perform specific functions like navigation, obstacle avoidance, and interaction, our devices may collect non-identifiable environmental information via built-in sensors (e.g., cameras, lidar, microphones). For example, depth point cloud data for obstacle avoidance or audio commands for voice interaction. We commit to processing such data locally or in a secure encrypted environment in real-time for immediate functionality, and we won’t store it long-term or use it to identify you without your additional consent. Location Information: When you use location-based services (e.g., area cleaning, geofencing), we collect rough location data (e.g., via Wi-Fi or IP address).
Information Obtained from Third Parties
Where legally permissible, we may obtain information related to you from business partners or affiliates, ensuring the legality of the information provided.
3. How We Use Your Personal Information
We will use your personal information for the following purposes, as necessary:
Provision and Maintenance of Services: To activate devices, provide troubleshooting, remote technical support, software updates, process transactions, and manage accounts.
Product Improvement and Development: To analyze anonymized aggregated data to understand trends in service usage, improve existing features, and develop new products and services.
Communication: To send necessary notifications related to services (e.g., security alerts, changes to terms), administrative messages, and, with your consent, promotional materials about product news and offers. You can opt-out of marketing communications at any time.
Safety and Compliance: To detect, prevent, and investigate potential fraud, abuse, security vulnerabilities, and illegal activities, protecting the rights and safety of you, us, and other users; and to comply with applicable laws and regulatory requirements.
4. How We Share and Disclose Personal Information
We will only share your personal information under the following circumstances and will ensure that recipients provide protections equivalent to those in this policy:
Service Providers: Sharing necessary information with third parties that provide us with data processing, cloud storage, payment processing, and customer service.
Legal and Regulatory Requirements: To comply with legal obligations, respond to requests from judicial authorities or other authorized entities, or protect our and others' legitimate interests (e.g., safety of life and property).
Corporate Changes: In the event of a merger, acquisition, asset transfer, or similar transaction, your information may be transferred as part of that transaction, and we will require the new holder of your information to adhere to this policy.
With Your Consent: Other forms of sharing with your explicit consent or active choice.
5. Your Rights and Choices
Under applicable laws, you typically have the following rights:
Access and Correction: You can log in to your account to access and modify your personal information. However, we reserve the right to review the reasonableness of your modification requests and may deny requests that impact service delivery, violate laws, or breach this policy.
Deletion: In certain situations, you may request that we delete your personal information.
Withdrawal of Consent: You have the right to withdraw consent for processing based on your consent at any time, without affecting the lawfulness of processing prior to withdrawal.
Account Deletion: You can request to delete your account per the guidance in the App. Upon account deletion, we will delete or anonymize your personal information according to legal requirements.
Complaints: If you believe our handling of your information has harmed your rights, you have the right to file a complaint with the relevant regulatory authorities.
You can exercise these rights by contacting us as outlined in Section 10 "Contact Us." We will respond to your requests within a reasonable timeframe, unless otherwise required by law or necessary to protect the rights of others or maintain the security of the service. Specific procedures for exercising these rights can be inquired through customer service channels.
6. Data Retention Period
We will retain your personal information only for as long as necessary to achieve the purposes described in this policy, or for a longer period if required or permitted by law. After the retention period, we will delete or anonymize your personal information.
7. Information Security
We employ industry-standard technical and organizational measures (such as encryption and access controls) to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, please note that no internet transmission or electronic storage method can guarantee 100% security.
8. Children’s Privacy
Our services are primarily aimed at adults. If you are under 14 years old, please read this policy with the supervision of a parent or guardian, and use our services only with their explicit consent. If we discover that we have collected personal information from a minor without verifiable parental consent, we will take steps to delete that information promptly.
9. Policy Updates
We may revise this policy periodically based on business developments, technological updates, or changes in laws and regulations. If updates materially impact your rights, we will notify you via website announcements, in-app push notifications, SMS, or emails to the address linked to your account. Such notifications will be deemed delivered upon sending. Continuing to use our services indicates your acceptance of the updated policy. We recommend regularly reviewing this page for the latest information.
10. Contact Us
If you have any questions, comments, or wish to exercise your rights regarding this Privacy Policy
Please contact us at:
Email: contact@oascent.tech
Mailing Address: Palo Alto | CA 94301 USA